Help Centre

Deposit and withdrawal problem

Can I deposit through my bank's one-click transfer feature(e.g: from transfer history)?

Please do not deposit through the quick transfer feature of historical transfer records. Each deposit order and transaction have a specific identification number and an expiration date. If investors selected the quick transfer feature, the funds will not be successfully transferred to their trading account. In this case, investor must contact our Customer Support for further assistance. Note: The deposit process will face additional processing time (1 ~ 14 working days) if investors deposit through the quick transfer feature, and the specific time is subject to the processing speed of their bank. At the same time, this behavior may bring additional trading risks to investors.

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