We use cookies to learn more about how you use our website and what we can improve. Continue to use our website by clicking "Accept". Details

Help Centre

Deposit and withdrawal problem

What should I do if I haven't received the payment yet?

When we finish processing the investor's withdrawal request, their withdrawal status will be shown as "Completed". On the day the status changes, the funds will be transferred to their bank account or debit card that is linked in their trading account; the specific time is subject to the processing speed of your bank. If investor still have not received the payment, please contact our Customer Support for further assistance;

Still need help? Chat with us

The customer service team provides professional support in up to 11 languages around the clock, barrier-free communication, and timely and efficient solutions to your problems.

Customer Service Icon Supported Countries Icon

7×24 H

Demo Trading Costs and Fees

Need Assistance?

7×24 H

APP Download
Rating Icon

Download the APP for Free