Help Centre

Deposit and withdrawal problem

What are the consequences of not transferring the correct amount listed in the deposit order?

If the investor does not transfer the amount listed in the deposit order, the deposited amount will not be successfully transferred to their trading account. In this case, investor must contact our Customer Support for further assistance. Note: If the deposit amount does not match the actual amount of the order, the deposit process will face additional processing time (1 ~ 14 working days), the specific time is subject to the processing speed of their bank. At the same time, this behavior may bring additional trading risks to investors.

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