Help Centre

How to deal with abnormal transactions?

Hello, we deal with abnormal transactions as follows: 1) The account defined as abnormal trading will be immediately terminated from participating in the current market activities and disqualified from participating in all future market activities of the Company; (2) The Company has the right to freeze the abnormal trading account and review all the transactions of the account. During the freeze period, the Company will suspend the acceptance of any business of the account, and all the position orders of the abnormal trading account at the time of the freeze will be treated as abnormal trades and processed together; 3)、After the freeze period is over, the account recognized as abnormal trading will have all abnormal trading orders canceled and 10% of the total amount of capital injected will be charged as the cost fee incurred by the abnormal trading, and then the remaining balance will be refunded to the client.

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